Senior Systems Administrator (Onsite Help Desk Role)

Location: Hyderabad

The candidate should have proven 4+ years of working experience in managing complete IT Infrastructure (Servers, Storage, SAN & Network Switches, etc.) at a customer location.

Hands-on Skills required:

On Servers (Lenovo/IBM /HP/Dell Servers etc.); Storage (IBM/Dell EMC/NetApp etc.); SAN Switches(Brocade/Cisco etc.); Virtualization(VMware or similar hypervisors like MS-Hyper-V & KVM); Network Switches (Cisco/Juniper/Extreme/Aruba etc.).
On commissioning & decommissioning of the IT Infrastructure (Servers, Storage, Network Equipment).
On Microsoft AD (Active Directory); Group policy, DFS, AD, DNS, DHCP, IIS(6.0, 7.0, 8.0) is a must.
On the Deployment, Administration & Troubleshooting Microsoft Windows Servers (2003/2008/2012/2016/2019, etc.) & Linux Operating Systems (CENT/UBUNTU, etc).
On Network Monitoring & IT Asset Management Tools like Solar Winds/Manage Engine/Paessler/Open Source etc.
On Azure, AWS, GCP, etc. would be an added advantage.

Additional Professional Skills:

Should pro-actively extend consistent support in resolving complex issues; even participate in outage restoration and Root Cause Analysis.
Should escalate unresolved tickets /issues with the respective OEMs, followed by coordination till the issue resolution.
Should be good at documenting troubleshooting steps & root-cause analysis process.
Attention to detail & excellent communication skills.
Excellent customer service skills with a strong focus on customer satisfaction.
Must be able to accommodate a flexible work schedule that may include nights, weekends, or holidays as required depending on the situation if not all the time.
Must be process-oriented with the ability to multitask
Must be self-motivated and eager to learn new technologies.
Ability to work in a team environment.

Education & Certifications